No beans about it.

The Rock and Roll Chili Pit opened a week ago today. This restaurant is only a few blocks from our office and had been under construction for months. The anticipating was killing us (well, mostly just me). And like any obsessive fan, I was there opening day with high expectations in tow.
menu
I ordered a cup of the Red Zep and a cup of the Iron Flamin’. Let me rephrase that: I ordered a bowl of steak bites in a chili sauce and a bowl of pulled pork in a chili verde sauce. So. Much. Meat. To many, this would be a home run. But I was missing the beans. I suppose I should have done my research on “Texas-style” chili and I could have better prepared myself. There ain’t no beans in Texas chili.

I’d order the Iron Flamin’ again, but the Red Zep was just too much beef for one sitting. I’m also anxious to try the Motley Stew, a chipotle beef and pork chili with potatoes and carrots, and the ZZ Slop, a vegan chili with BEANS.

A few other fun tidbits: All of the employee shirts have old rock song lyrics, the bar is in the shape of a guitar, and the lights are drum heads. They’re definitely reppin’ the rock and roll brand.

Welcome to the neighborhood, Rock and Roll Chili Pit.

Fun in the Sun

I just got back from Hawaii and boy are my arms tired…

How to be Unignorable

We have a running joke at every agency brainstorm meeting. At the point it gets quiet, when everyone is deep in thought on how to solve a challenging marketing problem, I slap the table and say. “I’ve got it! We get a guy dressed up in a costume and have him wave a sign at motorists driving by.” It never fails to get an improvised response. And a few eye-rolls.

Most marketers understand how hard it is to “cut through the clutter.” It the old days, before the internet, we used to say the average person experiences over 500 “ads” a day. That would include the usual radio, television, billboard and print advertising. But it would also include logos and signs one encounters in a daily walk or drive. Today we would have to include the 147 average emails we receive each day and the average 32 hours a month we spend online (I’m sure you spend much more time than that).

A recent survey by Oracle found that folks are now “dual screening.” In other words, they are watching TV and checking their phone. They are doing work on their computer and texting their honey. They are Twittering and Facebooking at the same time. Essentially, we are multitasking both at work and at home and whenever we can.

Which means advertisers have about 30 seconds to command our attention.

Are you still reading this?

The obvious solution to this problem is to be as loud and crazy as possible. At least within the norms of social acceptance. But as we all know, when everyone shouts, no one is listening. We counsel a different approach that is simple in strategy and offers a return on investment. And it’s deceptively simple:

1. Change the conversation

2. Be authentic

3. Engage deeply

The trick, of course, is in doing it just right. But let us elucidate further.

Changing the conversation means to avoid the cliches the rest of your competitors use every day. This requires thinking differently. It also requires thinking like a leader. And you don’t have to be the market leader or the sales leader to be a thought leader. Don’t play the game, change the game—and you will win. Just as we did with the Oregon Humane Society.

When is comes to being authentic, we advise brands to do a little navel gazing, or at least allow us to do it for you. It requires a discipline of recovering your core values and making sure your mission and vision are relevant for internal and external audiences alike. Naturally, we assume that your product or service is worth promoting. Because if it isn’t, the best marketing partner in the world can’t help you. We did exactly that for Pendleton Whisky.

It’s easier now than ever to engage with audiences on a macro and micro level. At the same time. But our belief is that you need to think about how to engage with your customers emotionally. This requires the ability to communicate on a human to human level, to provoke a response and to evoke a sense of personality. How can you go the extra mile to treat your customers as human beings instead of an ATM machine? Can you get more personal? See how we did that for Umpqua Bank.

From here you can choose a host of tactics to implement this strategy. Social Media. Public Relations. Digital advertising. The list goes on and on. But if you follow this framework you will succeed in being unignorable for a very long time. And you won’t need a guy on the street in a costume with a sign pointing to your business.

Would you like some specific examples? Download our brochure, “Be Unignorable,” to see how we created excellent results for clients such as Umpqua Bank, Tillamook Cheese, Benchmade Knives, Omega Morgan and more.

Do you have Infinite Game?

Most likely, you are playing a finite game. And if you are, you are short sighted.

Finite games are about beating the competition. They want to end with a clear winner. Infinite games want to continue forever. They are inclusive and collaborative. They are win-win.

Finite games have clear rules. You play within strict boundaries. Infinite games change the rules over time. They are more creative. The goal is to continue the game forever.

The idea comes from game theory. And it has the potential to inform business, politics and your personal life as well. Philosopher and theologian James P. Carse extended the idea to include all aspects of life in his book, “Finite and Infinite Games, A Vision of Life as Play and Possibility.”

Wikipedia describes the theory and practice:

“Finite games have a definite beginning and ending. They are performed with the goal of winning. A finite game is resolved within the context of its rules, with a winner of the contest being declared and receiving a victory. The rules exist to ensure the game is finite. Examples are debates, sports, receiving a degree from an educational institution, belonging to a society, or engaging in war. Beginning to participate in a finite game requires conscious thought, and is voluntary; continued participation in a round of the game is involuntary. Even exiting the game early must be provided for by the rules. This may be likened to a zero-sum game (though not all finite games are zero sum, in that the sum of positive outcomes can vary).

“Infinite games, on the other hand, do not have a knowable beginning or ending. They are played with the goal of continuing play and sometimes with a purpose of bringing more players into the game. An infinite game continues to play, for the sake of play. If the game is approaching resolution because of the rules of play, the rules must be changed to allow continued play. The rules exist to ensure the game is infinite. The only known example is life. Beginning to participate in an infinite game may be involuntary, in that it doesn’t require conscious thought. Continuing participation in the current round of game-play is voluntary. “It is an invariable principle of all play, finite and infinite, that whoever plays, plays freely” If you think about it, most businesses and individuals are playing a finite game. You achieve a goal and then move on to the next. You want to beat the competition and win the game. But life isn’t like that. We are involved in an ongoing series of events that arguably, continue even when we aren’t “playing the game.”

An example might be the “War on Terror.” Most wars have a beginning, a middle and an end. But with the war on terror, there is no nation or person to either completely subdue or surrender to. It’s not a finite game. It’s an infinite game. And once you reframe this game, you begin to look for multiple solutions, instead of just a handful.

Let’s look at the business world; Amazon is playing an infinite game. The rest of the world is only now catching up to the idea that Amazon wishes to control all of commerce — not just to sell books. The difference between Microsoft and Apple is a study in infinite and finite games. One is playing the infinite game, and one is not. I’m sure you have figured out which is which.

Once you begin thinking about this concept, it opens a new door to the world. One of infinite possibility. Where you can rewrite the rules as you go. And contribute to the ongoing story of our existence.

I don’t know about you, but I’d rather play in the infinite game.

What’s Your Story?

When I was a child, around the age of one and a half, my mother would put me in a playpen while she did chores around the house. At the same time, she had the TV on for background noise. And at that time of day, she was watching soap operas. Naturally, a little boy of 18 months paid no attention to the programming. As my mother tells it, I would be happily banging my toys together and rattling my cage while General Hospital was playing. That is until the commercials came on. During the entire commercial break, I stood transfixed as each mini story passed the screen. And when the show came back on, I went back to chewing my toys.

Because of that, mom always knew I would become an adman.

This story is a nice example of the power of story. I could have given you personal stats on where I went to school, how many years I’ve been in the business or the types of clients I’ve worked for, but you won’t remember any of that. However, you will recall a story. Because as many psychologists and anthropologists have documented, human beings are wired for stories.

And now research shows that a good story can increase the value of a product, service or brand. Take a look at the graphic below. Clearly, a good yarn can increase perceived value. It is part of the human condition to be empathetic, to want to be emotionally involved in the theater of the mind. And when we do become involved, we also become attached.

Stories get better results.

Is your brand dynamic?

Our client Omega Morgan has been with us for seven years. In that time, the company has made constant ongoing changes to serve the market. And of course, we have helped them along the way.

Recently, Omega Morgan introduced a new crane service to augment their specialized heavy rigging, machinery moving, and millwright & industrial services. And our marketing communications were able to run right along with them. We incorporated their new service line into their website and all of their marketing materials. Including a logo specific to the new line that echoes the parent Omega Morgan logo.

That’s how we roll.

If you would like to educate yourself on this highly specialized service, we encourage you to hop on over to OmegaMorgan.com to learn a little bit about how big industry keeps moving thanks to folks like Omega Morgan. If you had a fascination of dump trucks and backhoes when you were a kid, you’ll enjoy seeing how Omega Morgan moves bridges, ships, transformers and sensitive machines for high-tech industry.

We really geek out on it.

Following our own advice. With Direct Mail.

Marketing agencies of all stripes implore their clients to promote, promote, promote. But few of them actually follow through on their own advice. Well, we think that’s just a little bit hypocritical. So we try to market ourselves in the most appropriate way for a consulting firm such as ours. In the past, we have sponsored drivetime on OPB radio, participated in trade shows, used digital display advertising, hosted open house events, gave speaking engagements, told stories in the press, and we’ve even decorated the front of our building (which may have given us the best results so far). For 2017 we are initiating a direct mail campaign. Why? Because it cuts through the clutter. It turns out people like getting something in the mail—as long as it is an entertaining and thought-provoking piece. What we created was a mailer that challenges our prospects to be “Unignorable.” The piece itself is unignorable because it highlights a few of our greatest successes and we personalized the mailer each time. We expect great results.

For more on the efficacy of direct mail, check out this link. It really works.

z-100 logo

Z Blast from Z Past

While we were backing up our archives yet again (to some new indestructible format), Jeremy asked me, “Did we have Z-100 as a client?”

Yes we did. Briefly.

We were asked by the local top 40 radio station to revise and update their logo. And boy did we pour our hearts into it. All four of our designers submitted ideas. There must have been 20 fully rendered logotypes, because that’s what you do these days. We culled them down to what I thought were three very smart, classy and sassy renditions for the bubblegum crowd. The client loved them and sent them off to corporate in Cleveland.

That’s where we hit the great wall of client resistance. You see, we didn’t have a relationship with the bigwigs in the city of flaming rivers.

But we did a sweet logo, even if it was never used.

For every great piece of work that gets approved, there are a hundred fallen soldiers.

But there is honor in the work itself.

Credit: Long-time former employee Brian Dixon.

Happy Place

A physical or psychological space, in which all worries escape you and you’re left feeling energized, warm and fuzzy. For us, a community event full of music, ink, and collaborative creation is just that.

Last month we hosted Happy Place in our downtown Portland office. Appropriately, the theme of the night was “happiness.” We rolled out long pieces of crisp, white paper and scattered pens, pencils, markers and brushes throughout. As the music began to play, we began drawing our perceptions of happiness. As the night went on, individual pieces started flowing into collaborative works, each with a unique blend of color and style.

The photos here archive the creations and show the wonderful community that made them possible.

Stay tuned for our next Happy Place events happening in February and April.

happy-place-oct-2016_1373

happy-place-oct-2016_1355

happy-place-oct-2016_1340

happy-place-oct-2016_1294

happy-place-oct-2016_1170

happy-place-oct-2016_1162

happy-place-oct-2016_1137

happy-place-oct-2016_1014

happy-place-oct-2016_0920

Give me…

Jerm: Give me cognitive dissonance, or give me death!

How to Murder Your Brand #1.

Drinking the Social Media Kool-Aid

Today a meeting with a new client often takes a weird turn when the subject of social media comes up. We always talk about how brand strategy dictates all tactical media concerns; strategy comes first no matter the medium, outdoor, TV, PR, etc. And then our respected partner says, “What about social media? We need to get more likes.” Or, “Can we make a hashtag for Twitter?”

I’ve long felt that social media marketing is a scam perpetuated by social media sites like Facebook. And time is bearing out my intuition by this fact reported by Forrester Research:

“Social tactics are not meaningful sales drivers. While the hype around social networks as a driver of influence in eCommerce continues to capture the attention of online executives, the truth is that social continues to struggle and registers as a barely negligible source of sales for either new or repeat buyers. In fact, fewer than 1% of transactions for both new and repeat shoppers could be traced back to trackable social links.” 

One of my favorite expressions about social media is, “I don’t want to be friends with Tide.” I don’t want to see Tide in my feed at all, whether it is on Twitter, Facebook, Pinterest or Linkedin. That includes native advertising and just plain advertising as well. However, I will be friends with Via Chicago, owned by my buddy and associate Kevin Reynolds. They have 600 likes but the real draw is the food and the location. Tactically, social media is on the bottom of the list for marketing. As it should be.

How to be a brand hero: Make sure you have a strategy for your brand first and then consider how social media fits in with your business model. No one size fits all.

 

How Silverton Health told the truth — like a good brand should

Our client, Silverton Health is a hospital system in Silverton, Oregon. When you think of hospitals it’s not long before lawsuits come to mind. Quality care shows glaring mistakes by contrast. Just this week Silverton had to admit that a mistake in maintenance procedures caused many people to be exposed to potential skin burns. Filters were not replaced on halogen lamps in the operating rooms of the system. Admitting this opened them up to potential litigation. Instead of covering it up, Silverton did the right thing and admitted the mistake openly in the press. They also took steps to make sure it doesn’t happen again—without firing a single person. In this age of the 24 hour news cycle and Monday morning punditry, Silverton went the way of leadership instead of fear. We give kudos to our client—especially the way it was managed with the press by the executive team. Doing good is good. Below is a quote from a recent Salem Statesman article on this subject.

Research has shown that hospitals that take part in early disclosure and communication when bad things happen actually do experience a decrease in litigation.

So, doing the right think, owning up to your mistakes and acting human instead of like a corporate behemoth is a good thing. Who knew?

How creative is your office space?

I was interested in an article I found on CMO.com by Sofie Sandell. Her beat is the cross between the new digital world and creativity. There are a lot of those gurus out there. But there was a particular part of her piece about creativity and the office space and how it informs how open to innovation and creativity we are as a culture. Recently Leopold Ketel revamped our own office space and we decided to do something with our display windows. You can see the result above. We’re still working on our interior but the high ceilings and the brick walls say “creative” every time someone walks in the doors.

Here is the relevant quote from the article:

As a professional speaker I travel a lot and visit both new hotels and new businesses all the time. One of the things that you pick up on when you enter a building is the art and symbols on display. Last week I visited a government agency that is trying its best to be creative. The office looks great and wouldn’t look out of place in an interior design magazine. But something was missing. There were no symbols that I could connect with the people working there.

The opposite is Twitter’s London office. When you enter reception you see two big art pieces that are made up of the tweets of the people working there. It looks great and it’s a clear symbol that the people working there matter. It gives them freedom and the right to express themselves.

Art and symbols give us a sense of belonging and identity and if they are effective they support the way we work together.

In my discussion with Derek Cheshire he also said: ‘Visualize walking into a nursery for children; the children’s art is all over the walls. It makes the place feel alive and makes all of the children visible. Imagine if you could do the same in a workplace.’

You can find more here

Local News That Matters

 

Here’s our latest work for The Oregonian. We are happy to help local journalism in Portland because it does indeed matter.

When Christian Anderson III became publisher of The Oregonian four years ago, Olga Haley and I had a conversation about the state of journalism. Olga, being a former reporter was concerned about the state of local reporting. At that time it was widely believed that newspapers would no longer exist due to the disruption of the internet; Craigslist and the Huffington Post killed the newspaper man. Now that we have engaged with The Oregonian, we know that is no longer true. Reporting will survive in some form and I believe that newspapers will as well. We are still writing that story.

The Fast and Furious method of marketing agency selection

Jeff Goodby, principal of legendary ad agency Goodby Silverstein & Partners gives very practical advice to Chief Marketing Officers: choose your marketing partner quickly and get the job done.

If you need a search consultant to help you make this decision, fine. Tell him or her that you want to have an agency in a month. One month. Tell the agency you want the new campaign a month after that. Watch. It will happen. And it will be good.

Amen to that. Here is the complete article in Forbes

Our holiday card to the city

This was the first window dressing we designed for our building. It was a little controversial but we got lots of great comments.

What we do

Fully integrated and creative driven, Leopold Ketel is a modern branding agency. We’re lean and mean. Creative and scrappy. We provide big brand thinking for Oregon companies by offering unique solutions for your marketing problems. And we are very effective.

Our areas of expertise:

BRANDING

More than just a logo and color scheme, Leopold Ketel has consulted on naming and defining brands to help employees and customers understand your vision and benefit to all your stakeholders. When you have a clearly defined position in the marketplace and can effectively tell your story, you’ll have greater influence.

STRATEGIC COMMUNICATIONS PLANNING

We can partner with your marketing department to evaluate your position in the marketplace and develop communications strategies for any number of goals, including increased mission awareness, greater stakeholder participation and improved philanthropic giving. And we can translate those strategies into targeted media, creative, and public relations programs.

CREATIVE SERVICES

Our team members have worked with some of the biggest brands and most beloved non-profits, and they bring that creative expertise to you, whether your marketing plan calls for print, broadcast, collateral, direct marketing or digital design.

WEB DESIGN

Our designers are well versed in the intricacies of the web. It’s not just print work on the Internet; it’s interactive relationship marketing. We make our web designs look good and work well.

WEBSITE SEM

If you launch it will they come? Not necessarily. We help your website get viewed organically and through paid media by using search advertising and more traditional digital advertising approaches.

MEDIA PLANNING & BUYING

When it comes to getting your message across, the media you buy is as important as your ad- vertising’s creative. We have in-house media planning and buying capabilities.

We foster a collaborative work environment with media and creative services working together to create thoughtful advertising campaigns. We have proven experience in creating comprehensive media plans that amplify other communication efforts, such as public relations, social marketing and internal initiatives. Media placements are negotiated to include additional advertising placements at no cost to extend the overall reach of the campaign. Our media planning process maximizes campaign impact by understanding the interrelationships between media vehicles, ensuring ad placements work together to build reach and frequency across media channels.

PUBLIC RELATIONS

Our public relations professionals can extend the reach of your marketing program with targeted promotional events and news publicity. Good public relations is more than writing a press release. Our public relations professionals can extend the reach of your marketing program with targeted promotional events and news publicity. In addition, we’re well versed in crisis communications planning and media training.

SOCIAL MEDIA

We know the way information moves through the social network and can tailor anything from a simple status update to a full-fledged visual campaign for maximum viral effectiveness. We’ve landed our clients’ social media-based projects in everything from People Magazine to Good Morning America and the Today Show.

What is a Modern Branding Agency?

A Modern Branding Agency pays great attention to finding the core attributes of a brand by defining the essence, and then discerning how it looks, sounds, feels and even tastes across all media. This includes traditional advertising media and all forms of digital media: web, mobile, social, viral, videos, etc. We also think about how the brand exists in the natural world, having spent much time developing what we call “handshake marketing,” as well as display, retail, packaging, and various printed matter.

With apologies to Dr. Marshal McLuhan, the medium is merely the messenger. The right brand message transcends all media. No matter what it is.

Below is a list of services we provide to help you discover the essence of your brand. We’d be happy to discuss this with you further.

Strategic Communications Planning

Branding

Advertising

Graphic Design

Web Design

Public Relations

Media Planning

Social Media

Search Engine Marketing

Digital/Mobile Advertising

Handshake Marketing

(And one day, we’ll be working with Google Glass or maybe that direct-to-brain implant.)

Kazoo..?

Jerry: I don’t seem to have my kazoo with me. Must have left it at home.

BIZ BOT!

It ain’t easy being Biz Bot

We love you, Olga Haley!

We celebrate the life of our dear friend and colleague Olga Haley. Her incredible career spanned the country and four decades; you can read about it here or here. Beyond her enormous skill and ability, we loved her for so many reasons: her kindness and warmth, her energy, her graciousness and more. Leopold Ketel would not be who we are today without Olga’s tremendous influence. Remembrances may be made to the Oregon Humane Society or the OHSU Knight Cancer Institute.

The consumer is crowned king and queen. What they do with it is the next chapter of American advertising.

“Power is now in the hands of the consumer,” has been a common refrain in the advertising and social media world for 5 years now. This article in the New Yorker brings it more forward in our collective consciousness. People are empowered and they know it.

It’s harder than ever before to create a brand that is unhinged from the reality of your company. If you make a crappy product people are going to find out about it. Branding isn’t about rainbows and unicorns, it’s about being honest about who you are. Top to bottom, inside and out.

You can’t blame Yelp, Facebook or Consumer Reports for your business problems anymore

Is this the end of branding? I prefer to think of it as the beginning of humanity.

Here’s a little taste of the article by James Surowiecki

‘Today, consumers can read reams of research about whatever they want to buy. This started back with Consumer Reports, which did objective studies of products, and with J. D. Power’s quality rankings, which revealed what ordinary customers thought of the cars they’d bought. But what’s really weakened the power of brands is the Internet, which has given ordinary consumers easy access to expert reviews, user reviews, and detailed product data, in an array of categories. A recent PricewaterhouseCoopers study found that eighty per cent of consumers look at online reviews before making major purchases, and a host of studies have logged the strong influence those reviews have on the decisions people make. The rise of social media has accelerated the trend to an astonishing degree: a dud product can become a laughingstock in a matter of hours. In the old days, you might buy a Sony television set because you’d owned one before, or because you trusted the brand. Today, such considerations matter much less than reviews on Amazon and Engadget and CNET. As Simonson told me, “each product now has to prove itself on its own.”’

Twerk

Lea Anne: When I twerk.. I ONLY wear spandex.

Stephanie: Or.. NO pants.

Dr. Leopold Ketel

The name Leopold Ketel sounds like it could be the name of a doctor or lawyer. So I went with the former in a montage of different doctors Leopold Ketel might be.

PJ

In honor of Pearl Jams 10th studio album heres one from the past:)

Lotion

Kevin: Anybody have some dry-skin lotion?

Stephanie: Is it for your hands?

Invoke the magic of marketing

Nice article in Fast Company about our favorite Portland ad agency.

Here’s an excerpt:

There’s been a back and forth on Fast Company of late, regarding corporate culture versus strategy. In our humble opinion, it’s neither culture nor strategy that’s important in the marketing challenge; it’s the possibility of magic. This happens fully when culture and strategy meet creative execution. We are not talking the kind magic that resides in Never-never land but magic that inspires, giving something back to the culture it is serving. {MORE}

 

Optimism Wins

Americans are an optimistic bunch. Our constitution codifies the pursuit of happiness as part of the American dream. Self-help books like The Power of Positive Thinking and The Happiness Project regularly dominate the New York Times bestseller list. Walt Disney took the swamplands of Orlando and made them into “The Happiest Place on Earth,” thanks to tourists looking for buoyant, positive fun.

And it’s no secret that McDonald’s, Coca Cola and Apple promote themselves as cheerful, optimistic brands. Incidentally, they are companies who are also some of the most successful in the world.

That’s why we tell our client/partners to become a beacon of optimism. Attract with kindness and hope instead of bludgeoning with facts, figures and common knowledge. In our experience, people want to be a part of an aspiration of something better. Our work with the Oregon Humane Society, Tillamook Cheese and Oregon Public Broadcasting bears this out.

A recent study by Havas Media suggests that folks want much more meaning from brands because frankly, “Most people worldwide would not care if more than 73% of brands disappeared tomorrow.” The study also suggests that “only 20% of brands worldwide make a significant, positive effect on people’s well-being.” Yet, “The top Meaningful Brands outperform the market by 120%.” You can read the full study here.

So not only do Americans want optimism in their selected brand partners, they want meaning, and when you can do that, you will outperform your competitors. Now that’s some optimistic thinking.

(And now, a video: Steamboat Willie)

 

Lead With Vision

What makes an industry leader? Is it the top revenue generator? The social media favorite? In our humble opinion, an industry leader is one who expresses their vision for a better world and welcomes those who want to participate in it. For our partners, we offer to help them find their truth and express their vision eloquently. Done correctly, they will discover greater influence. Naturally, influence will generate sales, loyalty and greater brand value. Not to mention more “likes.”

A few examples:

• The Oregon Humane Society is about saving you from petlessness rather than saving lives from certain death.

• Oregon Public Broadcasting is about “Thinking as Entertainment.” Their rally cry, You can’t not think positions them as the true news leader.

• What it means to be a “Benchmade” knife in a world of obsolescence and lack of craftsmanship gives them an opportunity to clearly demonstrate superiority.

• Pendleton Whisky was made for a very specific audience: cowboys and those who love that way of life. The brand speaks their language authentically.

 

Vision can clearly differentiate your brand and provide a platform for innovation. We’ve seen it time and again. We can show you how.

Umpqua Bank

Brand Spirit: Optimism

The Challenge:  People think that all banks are the same stodgy institution and that it doesn’t really matter where they keep their money.

Insight:  85% of people who walk into an Umpqua store open accounts.

Big Idea:  Drive people to the stores by making banking personal again.

The Work:  Our work avoided the clichés of interest rates and FDIC insurance that plague most bank advertising. Instead, we sent out a fleet of Umpqua branded ice cream trucks to hand out free, no-strings-attached, ice cream and dropped Umpqua-branded pennies that promised $1 to anyone who returned the penny to an Umpqua store. Our more traditional media took an untraditional stance by celebrating joint checking accounts instead of CD rates.

Results:  From 2003 to 2006, Umpqua’s earnings increased 148% and assets grew from $2.9 billion to $7.3 billion. Umpqua expanded from 64 to 134 stores via a combination of new stores in existing markets and acquisitions of two California banks.

What’s Up, Landslide?

Kevin: What’s up, Landslide?

Stephanie: I think I need, like, 100 hugs.

Kevin: I can give you 1.

Benchmade Knife Company

Brand Spirit:  Striking in their grace

The Challenge:  Benchmade, a maker of premium knives, wanted to grow but was concerned that moving their production overseas would damage their reputation and sales. How do you launch a foreign-made, value-priced line of products for a premium brand without damaging the equity and prestige of the parent brand and company?

Insight:  Being handmade in the U.S. is integral to Benchmade’s perception as a premium brand. Any move downmarket by manufacturing overseas would have to be countered by a move up market.

Big Idea:  Create a portfolio of products that would allow for increased production overseas but wouldn’t hurt Benchmade’s reputation by maintaining an “equilibrium of premium.”

The Work:  We created a new product line structure that color-coded line extensions at price points both below and above Benchmade’s original range. Red represented the entry-level products produced overseas. Blue, the color that was already synonymous with Benchmade’s premium knives, and gold was for a new line of ultra-premium, limited-edition knives that counterbalanced the red line. We also created a black class for military and law enforcement products. Beyond our portfolio work, we rebranded Benchmade with a greater emphasis on the premium nature of their knives, then introduced the new products to consumers.

 

Tillamook Cheese

Campaign: Equate tasty goodness with love

The Challenge: Tillamook is the #1 natural cheese brand in the West. Our challenge was to justify Tillamook’s price premium when compared to its largest competitors – Kraft and private labels.

Insight: There is already a strong correlation in people’s minds between higher prices and better taste; we just had to make taste emotionally resonant.

Big Idea: Invoke a brand spirit that is playful and optimistic to correlate with the giddy love audiences have for Tillamook Cheese.

The Work: Oregonians already know that Tillamook cheese is special, worthy of nostalgia, something you miss when you are away. So we decided to tell that to the rest of the country. We cast the uniquely shaped Tillamook Baby Loaf as the catalyst of love between brothers, neighbors and teenagers. Each execution tells the story of love enabled by Tillamook and creates an emotional value around taste.

In addition to traditional print advertising, the campaign spurred a handshake marketing effort that included mini VW buses painted to look like the iconic baby loaf.

Results: Our initial efforts led to a 16% sales increase and subsequent interactive work has resulted in click-through rates over four times higher than industry standards. Tillamook continues to grow into new markets and is accepted due to the playful, optimistic personality we developed.

 

Mondaze

Ah, yes, the work week begins with a bang.

Friedrich Air Conditioning

The Challenge:  Friedrich Air Conditioning is well known in New York. In the finer buildings you’ll see their window and thru-the-wall air conditioners studding high-rise apartment buildings in Manhattan. The trouble is, cheap-labor manufacturers were gaining market share based on price. Friedrich’s response was to innovate by offering a well-made, price-competitive unit with an important new feature: the ability to change color to match your interior decor. The question to Leopold Ketel was: How do you market that?

Insight:  Friedrich’s dealer-customers and consumers believe in the heritage and reliability of the brand. Our job was to update the company to communicate reliability well into the future.

Big Idea:  Reinvigorate the entire brand to match their cool new line of air conditioners, signaling a change in the company from the inside out.

The Work:  We began with an updated brand look and feel, making the Friedrich badge on their new units contemporary and upscale. Our work on the brand extended to create an anthemic video to reintroduce dealers and employees to the heritage of Friedrich and express their vision for the future. We named the new units “Kühl” (the German equivalent of “cool”) and launched the brand with targeted lifestyle magazines and behavioral digital ads, flipped on during the hottest days of the year.

 

Oregon Coast Aquarium

The Challenge:   Reverse the trend of declining attendance that started when Keiko the whale (of Free Willy fame), left in 1998. The Aquarium wasn’t able to replace the big draw of Keiko and was also challenged by being three hours away from Portland, the nearest major metropolitan area.

Insight:  Kids drive family activities and parents want those activities to be a mixture of education and fun.

Big Idea:  Turn the Oregon Coast Aquarium into an entertainment destination that kids and parents would want to visit.

The Work:  Our work has brought the exciting and unique elements of different aquarium exhibitions to life in a way that excites kids. We used catchy, easy-to-sing songs on radio and playful outdoor to target busy mothers who spend a lot of time in the car driving from errand to errand.

Why is the Platypus the best example for marketing success?

The platypus is a seemingly impossible creature. When first reported in 1759 that an egg-laying mammal with webbed feet, beaver body and a duck bill was found in Australia, Englishmen thought the news to be a hoax. And that’s part of the fun (that and saying the word duck-billed platypus) of thinking about this unlikely Frankenstein of a creature. But what if we told you that the platypus is a great example of marketing genius?

The platypus demonstrates three key concepts of marketing:

• It’s creative. It takes two unlikely ideas, mashes them together into a fresh new concept. The platypus is unique and memorable.

• It’s strategic. The platypus has a finely defined niche and has survived for millions of years. It is positioned for success.

• It defends its territory. The platypus sports deadly venomous spurs on its feet. It will challenge predators to overcome them.

As a marketing mascot, the improbably cute duck-billed platypus is perfect. To which we have to say: What’s your platypus?

Oregon Humane Society

The Challenge: Shelters are perceived as a sad place where animals are imprisoned, waiting for a home. Further, shelters often use guilt to attempt to bring in potential adopters to “save the animals.” The Oregon Humane Society is a happy place where animals are treated with respect and love. How can we project that vision?

Insight:  People will respond to positive, life-affirming messages that appeal to their inherent self-interest. Instead of saving animals, let’s turn it around and save ourselves from a life of “petlessness.”

Big idea:  Objective: Increase adoptions of dogs, cats and small animals; increase awareness of Oregon Humane Society; increase donations to OHS.

The Work: The optimistic campaign message, “End Petlessness,” features fun illustrations celebrating humans and their furry soul mates. LK uses outdoor, broadcast TV, cinema advertising and digital media, and we work with the in-house OHS team to coordinate social media.

Results:  Adoption rates that are among the highest in the country with dogs at 99% and cats at a remarkable 96%. For perspective, the national averages are, respectively, 25% and 20%. There is a wait list to volunteer at OHS. Donations have never been higher. Our media added-value is worth an additional 100% of the buy.

 

Oregon Public Broadcasting

The Challenge: After years of brand stagnancy, OPB was ready to refresh their brand.

Insight: Oregonians like to be engaged in civic life and thoughtful discussion. The relationship between OPB and Oregonians is fostered by “active participation.”

Big Idea: The NPR affiliate wanted to connect with a younger audience and better reflect the unique curiosity, intelligence and thoughtfulness that defines Oregonians.

The Work: OPB declared that they are the media source for people who like to think. The redesigned logos are bright and cheery and thematically tied to the colors of Oregon itself. We used television, print and outdoor advertising that made people think — “Ever get a song stuck in your head? Try an idea. OPB.”

Results:  OPB enjoyed a record membership drive, a focused internal audience who warmly embraced the brand and the successful launch of “Think Out Loud,” a show we conceived and named. “Think Out Loud” has since become OPB’s signature show.

 

Sketch Book

Getting away from the computer is helpful to not going crazy. Especially when you’re in front of it for 9+ hours a day. The Sketch Book represents 10-minute exercises that involve the ancient technique of doodling. In most cases they don’t involve much brain function either. They are hiccups. Or sneezes. They are the gray area between thinking and doing. Most of these doodles start out as a line on a page and become something bigger.

But mostly they are a remedy from the crazies.

Pendleton Whisky

The Challenge:  Innovation is a potential revenue stream that can easily be overlooked.  Fortunately, our client Hood River Distillers realized that new product innovation was an important growth strategy when they asked us to create a new Canadian whisky brand for them.

Insight:   As we examined the category, we saw a huge opportunity — Crown Royal sat uncontested as the only premium Canadian whisky.  What’s more, Crown Royal was an exceptionally diffuse brand, appealing to communities ranging from cowboys, to NASCAR to hip-hop. Of these communities, we found Crown’s association with cowboys to be the most curious. Crown’s imagery of purple velvet and ostentatious gold crowns seemed categorically opposed to the stark and humble lifestyle embraced by cowboys.

Big Idea:  This insight refined our opportunity.  We knew that there was space to attack Crown at the top, and then we saw where Crown was most vulnerable. We had to create a premium whisky for cowboys.

The Work:  To keep our brand as authentic as possible, the famous Pendleton Round-Up in Pendleton, Oregon, became our inspiration. This choice gave our brand a sense of place, and eventually became its name. Everything about Pendleton Canadian Whisky, from packaging to its taste profile, was born from the tried and true Cowboy lifestyle found in Pendleton.

We were also responsible for the marketing around Pendleton Whisky’s launch and growth. For this, we used a community marketing approach that has more in common with Harley Davidson’s marketing than traditional spirits marketing. Rather than trying to appeal to everyone, our work was polarizing. It was only meant to resonate with a specific group. Just like with Harley, outsiders need not apply.

Our goal was to immerse ourselves in the cowboy community. We used real cowboys and cowgirls from Pendleton as models and shot ads and POS in the rodeo arena to achieve just that. And we were very successful. Cowboys from all over the West became our disciples, putting Pendleton Whisky patches on their hats and stickers on their trucks. As they traveled the circuit from Cheyenne to Oklahoma City, these cowboys worked as our brand ambassadors, proudly sharing Pendleton Whisky with their peers.

Results:  Since its launch, Pendleton Whisky has been one of the fastest-growing whiskies in the US, enjoying a compound annual growth rate of 82% during its first five years. Last year, Pendleton Whisky was asked to sponsor the National Rodeo Finals in Las Vegas, which helped elevate its status to that of other iconic cowboy brands like Wrangler and Montana Silversmiths.

But more than just being a successful one-off brand, Pendleton Whisky allowed Hood River Distillers to develop an entirely new revenue stream with a portfolio of premium spirits. We developed two new brands for them, Yazi Ginger Vodka and Ullr Schnapps, both of which are growing quickly. And with the distribution leverage created by Pendleton, Hood River Distillers has also been able to become the US distributor of award-winning brands like Broker’s Gin and Cockspur Rum.

 

Planned Parenthood

The Challenge:  One of Planned Parenthood’s goals is to reach out to young adult women as a reproductive health resource. Yet the organization is perceived as a last-resort clinic.

Insight:  This audience responds best to open, honest communication about sexuality. Even though the topic is critically important, it’s OK to talk about it in a way that acknowledges that it feels uncomfortable to discuss seriously. Awkward, silly humor that informs is much more likely to stick and spread than another fear-mongering brochure.

Big idea:  Establish Planned Parenthood as the organizational equivalent of your smart, understanding and helpful aunt. Make it a place teenagers feel comfortable with and welcome to turn to when they need help but may feel reluctant to seek.

The Work: The resulting campaign, “Take Care Down There,” used cheeky ads in alternative publications, bus stops, bus sides and restroom media to direct young adults to the clinics and to the website, TakeCareDownThere.org. At the site, one sees humorous videos on reproductive health that don’t talk down to our audience.

Results:  The website received 60,000 hits in one day, over 100,000 visits in a single weekend and more than 1,500 linking sites. The website and videos were featured on abcnews.com, Fox TV, Gawker blogs and was even hailed by VH1’s Best Week Ever as “totally rad.”

 

Not All Taglines Can Be Winners

A list of taglines that we considered, though ultimately rejected, for clients, edited to be about us instead.
Leopold Ketel: Accept the unknowable
LK: Surpass the infinite
LK: Square the circle
LK: See through concrete
LK: We know where wind lives
LK: Touch the face of God
Rend the Veil. Leopold Ketel.
Suppose truth were a woman? Find out more at leoketel.com
Hear the color red. Leopold Ketel
“Like” us on Facebook and see how you will die! Leopold Ketel
How much is too much? Leopold Ketel
Seven deadly sins and one great production manager! Leopold Ketel
Respect is built of both love and fear. So is Leopold Ketel.
Unendurable sensation by Leopold Ketel.
Baptism by Terror: Leopold Ketel
Leopold Ketel: Everything, forever

5 ways to develop and discover your unique strengths

In a Fast Company article Jerry Ketel wrote with Jody Turner of Culture of Future, they discuss ways to find your keys strengths to move forward in your career and life.

Here’s an excerpt:

The business press loves to create mythic heroes of industry and we love it, too. To a point.

As much as we love a business visionary like, say, Steve Jobs–and we love him to pieces–we are not Steve Jobs, and never could be. Nor should we. All leaders have their own unique talents, which they will use in different ways to bring out the best in themselves and others. Here are 5 ways to discover your own strongest qualities and put them to work in business and in life.

Read the rest here.

Advertising needs a new name

I love going to dinner parties. It’s easy to strike up a conversation with the ubiquitous question, “What do you do?” because when the question is turned back to me all I have to say is simply, “Advertising.” The conversation then immediately turns to MadMen. Often people want to know if that kind of drama goes on today. Do we still smoke and drink and plot to stab each other in the back? “Why, yes, of course”. From there I can entertain my new friends with at least one story of intrigue and drama in the effort to serve my clients. I light a cigarette for effect.

A good friend has pointed out that MadMen has pulled back the curtain on what goes on in an advertising agency. It’s actually teaching media studies to hundreds of thousands of people — that and how it pays to be a pot smoking, backstabbing egomaniac. Yet what they are teaching is a kind of advertising that is shrinking in size and importance. The days of presenting a television only campaign to a client are far behind many of us. Unfortunately, so is the three martini lunch.

When my dinner companions ask me what sort of campaigns I’m working on, my answer gets them a little deflated. Almost none of it sounds as sexy as a TV campaign. And arguably what my company does today isn’t advertising. Event marketing, social media, iphone apps, guerilla marketing, brand creation, innovation, public relations –– none of this is advertising in the traditional sense but they are the tools we are using with increasing frequency.

Basically, I don’t really think I’m in “advertising.” The word advertising just doesn’t cut it anymore. Problem is, there isn’t another word that works any better without being a little too try-hardy. A few examples: Marketing Communications (too milquetoast), Branding Agency (too amorphous), Next Generation Advertising (whatever), Full service Solutions Agency (including kitchen sinks?). Whenever I hear someone say that they are a Digital Branding Agency, I joke, “Well, we are an Atomic Agency”.

Folks, we need to come up with a new word for advertising. Because advertising itself has been redefined. We need a better word that describes what we do in the 21st century—a word that is just as sexy as the word it is replacing. I’ve spent time on it myself but the best I could come up with was something like Adfurnugen. I need help.

So I propose a contest. I need you to help dream up a new word for advertising. You can enter as many times as you like. A short sentence or two to support your idea would be welcome. The prize? How about a nice dinner for two at Le Pigeon in Portland or Union in Seattle, two of the best restaurants in America. Let’s start a revolution in advertising by giving it a new name altogether. Good luck. And I’m not kidding.

The Give Advertising a New Name Contest
email your new name to jerry.ketel@gmail.com with the subject: Advertising Contest
Deadline March 12th
PAF will declare the winner and bestow the prize at the March program event.